Notice: Delay in Canadian Returns due to Canada Post Strike

We wanted to let you know that, due to the ongoing Canada Post strike, we're currently unable to receive Canadian returns at this time. Rest assured, we will process your returns as soon as they arrive at our warehouse.

Thank you for your understanding and patience during this time.

Orders placed until December 25 can be returned until January 30, 2025.

Items from Last Chance/Warehouse Sale or marked as "Final Sale" are final sale and cannot be returned.

We accept returns within 30 days of delivery for all orders and provide a complimentary pre-paid shipping label. To ensure your items are not damaged in-transit, we recommend reusing our original packaging.

To ensure you receive a full refund, please follow our guidelines:

• All tags must be attached. Items must be in re-sellable condition
• Ensure that the items are unworn, unwashed and show no signs of wear
• Items are free of deodorant stains, perfume, smoke, and make-up. Deodorant stains are a common cause for denied refunds. To keep your items clean, please take care not to get deodorant on them
• Underwear must be tried on over your own underwear or similar clothing
• We reserve the right to refuse returns that do not meet our health and hygiene standards. If your item is refused, they may be shipped back to you at your own expense
• Items that are not in re-sellable condition are donated to a local charity

If you are not happy to receive the items as new, someone else probably will not be, either.

Ready for a return? Visit our Return Portal for your prepaid shipping label. Returns without our shipping label will not be accepted.

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method. If your return is denied, our team will be in touch with you via email.

Please remember it can take some time for your bank or credit card company to process and post the refund.

Please note that returns from the United States might take up to 2 weeks to arrive at our warehouse in Canada from when the items are dropped off at the Post Office. If your return status is "Delivered to Blaine", please allow a few extra days for the return to arrive in our Canadian Warehouse.

Gift cards are non-refundable.

We are not able to process exchanges. The best way to do an exchange is to send your original item back to us for a refund and place a new order.

For more questions, contact help@understance.com

We accept in-store returns within 30 days of the purchase date. Items bought from Gently Loved or Last Chance are Final Sale. Customers who wish to ship back returns can mail their items back to our store at customer's expense if a credit card is used. In-store purchases cannot be returned online if debit/interact or cash was the form of payment.

For customers residing outside of Canada, we regret to inform you that returns for purchases made at our physical stores cannot be processed.

Returns

You can receive a refund to your original payment method within 30 days from the purchase date for all regular-priced items. Items bought from Gently Loved or Last Chance are Final Sale.

To ensure you receive a full refund, please follow our guidelines:

• All tags must be attached. Items must be in re-sellable condition
• Ensure that the items are unworn, unwashed and show no signs of wear
• Items are free of deodorant stains, perfume, smoke, and make-up. Deodorant stains are a common cause for denied refunds. To keep your items clean, please take care not to get deodorant on them
• Underwear must be tried on over your own underwear or similar clothing
• We reserve the right to refuse returns that do not meet our health and hygiene standards. If your item is refused, they may be shipped back to you at your own expense
• Items that are not in re-sellable condition are donated to a local charity