Shipping Policy
Everything is final sale. Returns, exchanges or cancellations will not be accommodated.
What order # are you on?
We’re working on orders up to #467076. If your order number is or below #467076 and you haven't received confirmation, it just means we are currently processing it. You should receive shipping confirmation within the following business day.
Are you shipping to the US?
Yes, we have resumed shipping to the US. Duty and import fees will be calculated and collected at checkout according to applicable rates for each product type.
How long will shipping take?
We anticipate delays of more than 8 weeks.
What happens to my order?
We are actively processing orders that have been placed. Rest assured, all existing orders will be fulfilled.
Are you still working with Canada Post?
No, we switched carriers on October 1. Canadian orders will be shipped via
Ascendia (where services are covered).
In some cases, if your shipping address is too rural or a PO box, Ascendia may hand off your package to Canada Post or return it to us. For US orders, we are shipping via USPS.
Why is it taking so long to fulfill orders?
Many of the recent orders are unusually large, with high quantities per package. This makes each order more time-intensive to prepare. Our team is working through them as quickly and carefully as possible to get your package to you.
Are your stores open?
Our Calgary store is now closed. The final day to shop on Robson and Bloor St is November 30. Fittings depend on capacity. When it's very busy, we might not be able to give you 1:1 attention.
We offer free standard shipping for orders over $100 before tax and after discounts. Orders are shipped via Ascendia during the Canada Post Strike and USPS. We process and ship orders Monday through Friday (excluding Canadian statutory holidays). We do not offer express shipping.
| Country | Cost | Estimated Delivery Time |
|---|---|---|
| Canada | $12 CAD | We are experiencing severe delays. Delivery estimates are a few weeks. |
| US | $10 USD | We are experiencing severe delays. Delivery estimates are a few weeks. |
Return Policy
Everything is final sale. No returns, exchanges or cancellations will be accommodated.
We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method. If your return is denied, our team will be in touch with you via email.
Please remember it can take some time for your bank or credit card company to process and post the refund.
Please note that returns from the United States might take up to 2 weeks to arrive at our warehouse in Canada from when the items are dropped off at the Post Office. If your return status is "Delivered to Blaine", please allow a few extra days for the return to arrive in our Canadian Warehouse.
Gift cards are non-refundable.
Shipping costs are non-refundable.
Everything is final sale. No returns, exchanges or cancellations will be accommodated.
Everything is final sale. No returns, exchanges or cancellations will be accommodated.
Everything is final sale. No returns, exchanges or cancellations will be accommodated.
