Shipping Policy
After five years of building Understance alongside our community, we are sharing the difficult news that we are closing our doors for good. This decision follows a year of increasing uncertainty in international trade policies that has made it unsustainable for us to continue.
Our online store will remain open while inventory lasts, with a current planned final day of July 31, 2026. All orders will be fulfilled.
Our bra education resource will continue to be available for view and download on our website.
Our mission was to make undergarments that fit well and feel good, in sizes people actually need, at prices that make sense. In a market that looks saturated but is in reality often overlooked, we hope we made you feel seen and understood.
We are proud of having served you. Thank you for trusting us with your bodies, your stories, and for giving our products a wonderful home.
Everything is final sale. Returns, exchanges or cancellations will not be accommodated.
What order # are you on?
We’re working on orders up to #481144. If your order number is or below #481144 and you haven't received confirmation, it just means we are currently processing it. You should receive shipping confirmation within the following business day.
Are you still accepting orders?
Yes, we are accepting orders until July 31, 2026.
Are you shipping to the US?
Yes, we have resumed shipping to the US. Duty and import fees will be calculated and collected at checkout according to applicable rates for each product type.
How long will shipping take?
We anticipate delays of more than 8 weeks. We understand the delays are frustrating, but this is a special circumstance and a rare opportunity to buy high-quality undergarments at these prices.
What happens to my order?
We are actively processing orders that have been placed. Rest assured, all existing orders will be fulfilled.
Are you still working with Canada Post?
As of December 30th, we have resumed working with Canada Post. For US orders, we are shipping via USPS.
Why is it taking so long to fulfill orders?
Many of the recent orders are unusually large, with high quantities per package. This makes each order more time-intensive to prepare. Our team is working through them as quickly and carefully as possible to get your package to you.
We offer free standard shipping for orders over $100 before tax and after discounts. We process and ship orders Monday through Friday (excluding Canadian statutory holidays). We do not offer express shipping.
| Country | Cost | Estimated Delivery Time |
|---|---|---|
| Canada | $12 CAD | We are experiencing severe delays. Delivery estimates are up to 8 weeks. |
| US | $10 USD | We are experiencing severe delays. Delivery estimates are a few weeks. |
Return Policy
Everything is final sale. No returns, exchanges or cancellations will be accommodated.
We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method. If your return is denied, our team will be in touch with you via email.
Please remember it can take some time for your bank or credit card company to process and post the refund.
Please note that returns from the United States might take up to 2 weeks to arrive at our warehouse in Canada from when the items are dropped off at the Post Office. If your return status is "Delivered to Blaine", please allow a few extra days for the return to arrive in our Canadian Warehouse.
Gift cards are non-refundable.
Shipping costs are non-refundable.
Everything is final sale. No returns, exchanges or cancellations will be accommodated.
Everything is final sale. No returns, exchanges or cancellations will be accommodated.
Everything is final sale. No returns, exchanges or cancellations will be accommodated.
