Frequently Asked Questions
We offer free shipping for orders over $80 before tax and after discounts. We ship orders using UPS, USPS, and Canada Post.
We process and ship orders Monday through Friday (excluding holidays).
All orders will be processed and shipped within 1-2 business days.
Orders placed for Alaska, Hawaii and The Northern Territories will take longer.
US:
Standard shipping: $10USD
Estimated delivery time: 4-8 business days.
Canada:
Standard shipping: $12CAD
Estimated delivery time: 1-8 business days
Delivery estimates by region:
2-4 business days (BC)
2-6 business days (Ontario)
4-8 business days (rest of Canada)
We accept returns within 30 days of purchase for all orders and provide a complimentary pre-paid shipping label. To ensure your items are not damaged in-transit, we recommend reusing our original packaging.
Items from Last Chance/Warehouse Sale or marked as "Final Sale" are final sale and cannot be returned.
To ensure you receive a full refund, please follow our guidelines:
- All tags must be attached. Items must be in re-sellable condition
- Ensure that the items are unworn, unwashed and show no signs of wear
- Items are free of deodorant stains, perfume, smoke, and make-up. Deodorant stains are a common cause for denied refunds. To keep your items clean, please take care not to get deodorant on them
- Underwear must be tried on over your own underwear or similar clothing
- We reserve the right to refuse returns that do not meet our health and hygiene standards. If your item is refused, they may be shipped back to you at your own expense
- Items that are not in re-sellable condition are donated to a local charity
We are not able to process exchanges. The best way to do an exchange is to send your original item back to us for a refund and place a new order.
For more questions, contact help@understance.com


Customer service and fit help is available through live chat, phone, and email:
Mondays: 10:00 am - 6:00 pm PST
Tuesday - Thursday: 7:00 am - 6:00 pm PST
Fridays: 7:00 am - 4:00 pm PST
Saturdays: 7:00 am – 3:00 pm PST
Our sizes currently range from 28-48 bands and A-J cups and XS to XXXL.
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We accept in-store returns within 30 days of the purchase date. Items bought from Gently Loved or Last Chance are Final Sale. Customers who wish to ship back returns can mail their items back to our store at customer's expense if a credit card is used. In-store purchases cannot be returned online if debit/interact was the form of payment.
Returns
You can receive a refund to your original payment method within 30 days from the purchase date for all regular-priced items. Items bought from Gently Loved or Last Chance are Final Sale.
To ensure you receive a full refund, please follow our guidelines:
- All tags must be attached. Items must be in re-sellable condition
- Ensure that the items are unworn, unwashed and show no signs of wear
- Items are free of deodorant stains, perfume, smoke, and make-up. Deodorant stains are a common cause for denied refunds. To keep your items clean, please take care not to get deodorant on them
- Underwear must be tried on over your own underwear or similar clothing
- We reserve the right to refuse returns that do not meet our health and hygiene standards. If your item is refused, they may be shipped back to you at your own expense
- Items that are not in re-sellable condition are donated to a local charity