Shipping Policy
We have temporarily paused new orders while we catch up.
What order # are you on?
We’re working on orders up to #449915. If your order number is or below #449915 and you haven't received confirmation, it just means we are currently processing it. You should receive shipping confirmation within the following business day.
Why are you pausing orders?
We’ve received an unprecedented volume of orders and are temporarily pausing so our team can catch up and make sure every order is processed accurately.
Will you resume accepting orders?
At this moment we have received no further instructions on how to proceed. We are fulfilling existing orders, which are projected to take until early December 2025.
What happens to my order?
We are actively processing orders that have been placed. Rest assured, all existing orders will be fulfilled.
Are you still working with Canada Post?
No, we are switching carriers on October 1. Orders will be shipped via
Ascendia (where services are covered).
In some cases, if your shipping address is too rural or a PO box, Ascendia may hand off your package to Canada Post or return it to us. In either case, your package will start moving when Canada Post resumes operations. If this happens to you, we apologize for the inconvenience.
My order has been fulfilled, will it ship with the new carrier?
No, if your order has been fulfilled, your package will move once Canada Post resumes operations. We are sorry that we cannot cancel orders that are currently with Canada Post.
Why is it taking so long to fulfill orders?
Many of the recent orders are unusually large, with high quantities per package. This makes each order more time-intensive to prepare. Our team is working through them as quickly and carefully as possible to get your package to you.
Are your stores open?
Yes, they are. Fittings depend on capacity. When it's very busy, we might not be able to give you 1:1 attention.
We offer free standard shipping for orders over $100 before tax and after discounts. Orders are shipped via Ascendia during the Canada Post Strike. We process and ship orders Monday through Friday (excluding Canadian statutory holidays). We do not offer express shipping.
| Country | Cost | Estimated Delivery Time |
|---|---|---|
| Canada | $12 CAD | We are experiencing severe delays. Delivery estimates are a few weeks. |
Return Policy
Everything is final sale. No returns, exchanges or cancellations will be accommodated.
We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method. If your return is denied, our team will be in touch with you via email.
Please remember it can take some time for your bank or credit card company to process and post the refund.
Please note that returns from the United States might take up to 2 weeks to arrive at our warehouse in Canada from when the items are dropped off at the Post Office. If your return status is "Delivered to Blaine", please allow a few extra days for the return to arrive in our Canadian Warehouse.
Gift cards are non-refundable.
Shipping costs are non-refundable.
Everything is final sale. No returns, exchanges or cancellations will be accommodated.
Everything is final sale. No returns, exchanges or cancellations will be accommodated.
Everything is final sale. No returns, exchanges or cancellations will be accommodated.
