Virtual Fitting

Find Your Perfect Fit - From the Comfort of Your Home.  Online bra shopping can feel like the worst lottery — but you don't have to figure it out alone. Book a virtual fitting with one of our bra experts and have them guide you to a bra that fits. Our specialists are available Monday through Saturday. Find a time that works for you here.

Why Book a Virtual Fitting

It's free

It's free

No pressure to purchase

It’s private and personalized

It’s private and personalized

We meet you wherever you are

It’s inclusive

It’s inclusive

All bodies, identities, and comfort levels welcome

It makes returns less likely

It makes returns less likely

You’ll be more confident in your fit from the start

How it Works

  • Choose a time that works for you using our booking calendar
  • Fill out a short form to help us prepare for your session
  • Check your email for confirmation and a meeting link
  • 24 hours before your appointment, you will receive an email asking to confirm your booking. Please click "Confirm" in the email to keep your spot
  • Join your fitting and feel supported every step of the way!

What to Expect

During your 15-30 minute session, our fit specialist will:

Help you find your correct size

Help you find your correct size

Recommend styles based on your preferences & needs

Recommend styles based on your preferences & needs

Answer any questions about fit, support, and comfort

Answer any questions about fit, support, and comfort

Offer honest, expert advice—judgment-free and personalized for your shape

Offer honest, expert advice—judgment-free and personalized for your shape

Your specialist will send a recap email after your appointment

Your specialist will send a recap email after your appointment

All You Need Are:

  • A measuring tape
  • A well-lit space and a good internet connection
  • An updated version of Zoom to ensure quick access to your meeting
  • A bra you currently wear (optional, but helpful)

Virtual Fitting Code of Conduct:

Understance maintains a zero-tolerance policy toward harassment or inappropriate conduct during virtual appointments. Virtual fittings are strictly for fit guidance and product support. Behaviour intended to harm, intimidate, or harass our virtual fitting specialists will not be tolerated. This includes personal questions, inappropriate exposure, and abusive language. Any such actions will result in the immediate session termination, evidence collection, and will be reported to the police.

We’re committed to creating a respectful, safe, and professional experience for both our customers and our team. By booking a session, you agree to:

  • Respect our fit specialists
  • Avoid any inappropriate or offensive behaviour
  • Understand that any violation will result in session termination and prosecution

Frequently Asked Questions

Yes, we recommend booking an appointment in advance so we can give you the time and attention you deserve. Our fittings are one-on-one and personalized, so reserving a spot helps us prepare for your unique needs and ensures a fit specialist is available just for you.

We have two very knowledgeable specialists, Yula (she/her) and Souvura (she/her).

Yes, absolutely. Your comfort and privacy are our top priorities. All virtual fittings are done through secure video platforms, Zoom, and you’re always in control of what you choose to share. Our fit specialists are trained professionals who are here to support you in a respectful, non-judgmental environment.

No. Virtual fittings are never recorded. They’re private, one-on-one sessions with a trained fit specialist, and nothing from the call is saved or shared. We take your privacy seriously. However, in the event of indecent exposure, the specialist may record the session in order to gather evidence to report any misconduct to the proper authorities.

Nope! You’ll never be asked to remove clothing. We can guide you through the fitting using a bra you already own, or we can work off measurements and your fit preferences. If you’re comfortable showing how your current bra fits, that can be helpful — but it’s totally up to you.

You’re always in control. If at any point you feel uncomfortable, you’re welcome to pause or end the session — no questions asked. Our team is here to support you, and we’ll never pressure you to do anything you’re not okay with.

Yes! After your fitting, your specialist will send a follow-up email with your recommended size, suggested styles, and any notes from the session. This way, you’ll have everything in one place when you're ready to shop.

Yes! If you have any questions after your fitting, feel free to reply to your follow-up email or reach out to our customer service team. We’re happy to clarify anything or guide you further as needed.

We understand that even with expert guidance, finding the perfect fit sometimes takes a try or two. If something doesn’t work out, just reach out — we’ll walk you through our return process and help you find a better fit. If you bought final-sale products based on our fitting specialists’ recommendations, and they didn’t work out, we will honor a return.
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