Let's chat. Whether it's feedback on existing products, products you'd like to see from us, or feedback on our ads, we love to hear from you! Email our team at hello@understance.com

If you have questions about shipping policies, products and fit or Understance Perks, please check out our FAQ page.

Looking to make a return? You can find our Return Portal here.
If you have issues with your returns, please email help@understance.com. Alternatively, you can phone us at (800) 847-6493,. Our phone line is open everyday except Sunday.

Mondays: 10:00am - 6:00pm PST
Tuesday to Thursday: 7:00am - 6:00pm PST
Fridays: 7:00 am - 4pm PST
Saturdays: 7:00 am - 3pm PST

Unsure of your size? Let our team of technical experts help you find your perfect fit with our virtual fittings. Virtual fittings are done via a Zoom video call. Book here.

We're working on releasing more sizes and we'd love to hear from. If you're a size 28-48, and G+ cups, please get in touch with our team! Help us create the perfect bra for you and others.

Get in touch with us by booking an appoinment here.

Marketing and Press: gfontanilla@understance.com
Influencer Program: tgeoghegan@understance.com
Everything else: hello@understance.com

Wholesalers: vluna@understance.com

Our headquarters are located at:
201-1688 West 1st Avenue,
Vancouver, BC V6J 1G1

Not sure what your size is? Visit our store for a bra fitting our team. No appointment necessary. Got questions about the store? Email us at store@understance.com

We're open everyday from 10AM -8PM.
1024 Robson Street Unit 0700,
Vancouver, BC V6E 1A7