Get In Touch With Our Team

Contact us

Let's chat. Whether it's feedback on existing products, products you'd like to see from us, or feedback on our ads, we love to hear from you! Email our team at

FAQ, Return Policy, Rewards

If you have questions about shipping policies, products and fit or Understance Perks, please check out our FAQ page.

Looking to make a return? You can find our Return Portal here.
If you have issues with your returns, please email Alternatively, you can phone us at (800) 847-6493,. Our phone line is open everyday except Sunday.

Mondays: 10:00am - 6:00pm PST
Tuesday to Thursday: 7:00am - 6:00pm PST
Fridays: 7:00 am - 4pm PST
Saturdays: 7:00 am - 3pm PST

Virtual fittings

Unsure of your size? Let our team of technical experts help you find your perfect fit with our virtual fittings. Virtual fittings are done via a Zoom video call. Book here.

Extended sizing

We're working on releasing more sizes and we'd love to hear from. If you're a size 28-48, and G+ cups, please get in touch with our team! Help us create the perfect bra for you and others.

Get in touch with us by booking an appoinment here.

Other inquiries

Marketing and Press:
Influencer Program:
Everything else:


Understance HQ

Our headquarters are located at:
201-1688 West 1st Avenue,
Vancouver, BC V6J 1G1

Understance Flagship Store

Not sure what your size is? Visit our store for a bra fitting our team. No appointment necessary. Got questions about the store? Email us at

We're open everyday from 10AM -8PM.
1024 Robson Street Unit 0700,
Vancouver, BC V6E 1A7