Get In Touch With Our Team

Contact us

Let's chat. Whether it's feedback on existing products, products you'd like to see from us, or feedback on our ads, we love to hear from you! Email our team at

Alternatively, you can phone us at (800) 847-6493, 10:00am-6:00pm PST, Monday to Thursday and 10:00am-4:00PM on Fridays.

FAQ, Return Policy, Understance Perks

If you have questions about shipping policies, products and fit or Understance Perks, please check out our FAQ page.

Looking to make a return? You can find our Return Portal here.
If you have issues with your returns, please email

Virtual fittings

Unsure of your size? Let our team of technical experts help you find your perfect fit with our virtual fittings. Virtual fittings are done via a Zoom video call.
Book here.

Extended sizing

We're working on releasing more sizes and we'd love to hear from. If you're a size 28-48, and G+ cups, please get in touch with our team by filling out the form below. Help us create the perfect bra for you and others!

Get in touch with us here.

Other inquiries

Marketing and Press:
Influencer Program:
Everything else:

Understance HQ

Our headquarters are located at:
201-1688 West 1st Avenue,
Vancouver, BC V6J 1G1

Our showroom is now closed for fittings. If you need help with sizing, you can book a virtual fitting with one of our team members. Or if you're in the Vancouver area, you can visit our store on Robson Street

Understance Flagship Store

Not sure what your size is? Visit our store for a bra fitting our team. No appointment necessary. Got questions about the store? Email us at

We're open everyday from 10AM -8PM.
1024 Robson Street Unit 0700,
Vancouver, BC V6E 1A7